1. Eligibility for Refund

Buy In Bey strives to provide high-quality products and exceptional customer service. We understand that there may be situations where a refund is necessary. This refund policy outlines our guidelines for processing refunds.

We offer refunds under the following circumstances:

• The product arrives broken or damaged.
• The product does not meet the specified requirements as described on our website.

Please note that a refund request solely based on a "change of mind" or personal preference is not eligible for a refund.

2. Refund Process

If you believe you are eligible for a refund, please follow these steps:

• Contact our customer support team within 2 days of receiving the product to initiate the refund process.
• Provide us with the necessary details, including your order number, product information, and the reason for requesting a refund.
• If your refund request is approved, we will provide you with further instructions on how to return the product.

3. Return of the Product

To be eligible for a refund, you must return the product in its original condition, unused, and with all original tags and packaging intact. You are responsible for the cost of return shipping, unless the return is due to our error or a defective product.

4. Refund Options

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund. If approved, we will proceed with the refund. The refund will be processed through the original payment method used for the purchase.

• For card payments: The refund will be credited back to the original card used for the transaction. Please note that the processing time for refunds may vary depending on your bank or credit card company.
• For cash on delivery payments: A refund will be provided either via either Whish, OMT, or in person.

5. Contact Us

If you have any questions or require further assistance regarding our refund policy, please contact our customer support team at info@buyinbey.com, +961 81 007 197

Please note that this refund policy is subject to change at our discretion. We recommend reviewing this policy periodically for any updates or modifications.

We advise you to consult with a legal professional to ensure the accuracy and compliance of your refund policy with local laws and regulations.